Shipping and Return Policy
Due toe the rising number of COVID cases from state-to-state we, will no longer allow returns or exchanges to ensure the health of our customers and team members.
Thank you for shopping with SASSY HANDBAGS ETC. BOUTIQUE LLC! Fashion is our business providing excellence Customer Service is our First Priority. We strive to make you happy throughout your entire shopping experience with us.
Have questions? Please feel free to contact us Monday-Friday 8:00AM-8:00PM CST at 1-205-578-2003or feel free to email us.
Shipping Policy
Rates
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All orders are shipped USPS Priority (1-3 Day delivery based on destination) within the continental U.S.
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Customers who wish for USPS Express shipping (1-2 Day delivery based on destination) at a flat rate of $45.00 within the continental U.S.
Turnaround
All in-stock items will ship within 48 hours Monday through Friday. All orders placed on weekends and major U.S. holidays will be shipped on the next business day.
Carriers
We currently only utilize USPS.
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Note:
*Customers are responsible for entering the correct delivery address for your order. Any returned packages will be subject to shipping fees.
*Shipping costs WILL NOT be refunded on returned items.
Returns
RETURN PROCESS (Exchange Only)
Merchandise may be returned within 7 days from the date the order is received, for exchange or store credit only. All merchandise must be returned in NEW CONDITION, which means -- unwashed, unaltered and with the original tags attached, if any. Any merchandise returned with makeup, deodorant, pet hair or the smell of smoke will be refused and returned to you at an additional shipping charge. Shipping fees are non-refundable.
FINAL SALES
The following items are not available for refunds, exchanges and/ or store credit: Accessories, Face Masks, Grab Bags, Sale/ Clearance items, Bathing Suits, Bandeaus, Graphic Tees, Hand Bags, Jewelry, Sunglasses, Scarves, Headbands and Gift Certificates.
All Sale Items, Formal Items and All White Items are FINALE Sale!! These items are not eligible for exchange or store credit.
"Sale Items" are considered any items under a "Sale" tab or any items that a Promotional Code was applied to. "Formal Items" can be Gowns, Jumpsuits and/or Formal Suits.
EXCHANGES
We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we highly recommend placing an order for the item/size you would like and returning the other for a full refund.
**Exchanges can only be applied once per order. Multiple Exchanges on the same order is not available.** Please contact us if you have sizing questions.
STORE CREDIT
If you prefer store credit instead of an exchange please let us know in your return order and we will be happy to issue you online credit in the amount of the return.
DEFECTIVE
Please inspect your order immediately upon receipt. If you believe you have received defective/ incorrect merchandise contact us within 2 days of receipt. No exceptions.
RETURNING
Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUND
We will refund your purchase amount minus any shipping fees paid, in the form of store credit.
Please address returns as follows:
Sassy Handbags Etc. Boutique
2501 6th Street NW
Center Point, AL 35215
Thanks again for shopping with Sassy Handbags Etc. Boutique! We are grateful to serve you!!!